ps-vita-repair-pch-1000-series-nyc (Walk In) + Rhode Island Providence (Mail In Available)
Yes! We've finally started offering PS Vita repair via mailing it from Providence, Rhode Island, but if you live in NYC Manhattan (Financial District) it's easier to just stop by our office to get your PS Vita fixed. But if you must send your device in please keep reading:
We understand that mailing in your PS Vita repair can be a hassle. So, we came up with the simplest method of getting your device to us for repair: (it's literally 2 steps!) We ask you to skip the checkout process and ignore the order form. Just send your device to us and pay later. It can't get simpler than that!
(Step 1) Package device with our address on it. (Don't include wires/games!)
(Step 2) Bring package to the Post Office and pay for shipping.
(Step 3) We receive the package and we'll email you an invoice for the repair.
If you feel like processing the order and paying first, you can do that too. Just choose your PS Vita issue and add it to the cart.
Be sure to email us your tracking number so we know when to expect your package! We will diagnose the issue and contact you to let you know the cost of the repair before doing any work.
Important: Include your name + phone number + email written on a piece of paper and include it in your package. Also, state the issue you're having with your PS Vita. No need to print anything out. We're trying to keep this as simple as possible!
"After a quick search on google for places in NYC that repair game consoles, I came across a link to xcubicle's website. I clicked through the link and filled out a request for a quote, describing my problem in detail. I received a timely response from Suesan describing that my PS3 may be experiencing overheating issues and that xcubicle usually charges $100 ($20 diagnostic fee upfront) to fix this type of issue. To me, $100 sounded reasonable to restore my PS3, as opposed to purchasing a new one. Not to mention, their 60-day warranty sounded appealing.
As a result, I stopped by xcubicle on a Saturday and dropped off my PS3 and was told by the person working the window (you stand outside while they speak to you through a window) that my problem could be fixed after I paid $20 and he ran the ""diagnostic. test""
Halfway through the week, I received a voicemail from an xcubicle employee saying that my PS3 could not be fixed, but that I could purchase a refurbished PS3 for $195. After doing some research online I came to the conclusion that $195 was a reasonable price, so I called xcubicle back and told them to reserve a refurbished PS3 as I planned on picking it up the upcoming Saturday.
When I showed up to pick up the refurbished PS3 I asked for my old PS3 back thinking I could sell it to someone who could use the working parts in order to make some money back. HOWEVER, I was told that the $195 price for the refurbished PS3 was contingent on xcubicle keeping my old PS3. Needless to say, this sounded pretty shady and it made me pretty angry. Upon hearing this, I asked the following questions - I've included their responses.
ME: What was wrong with my PS3 that it could not be fixed?
xcubicle employee: I don't know what was specifically wrong, but sometimes they just cannot be fixed.
ME: Do you plan on reusing parts from my PS3?
xcubicle employee: Yes, but only the lens, not all parts can be reused.
ME: If you plan on reusing my parts shouldn't I get a better price than $195 for a refurbished PS3? $195 is only at a slight discount to other refurbished PS3s online.
xcubicle employee: I can't really negotiate, I'd have to ask my boss.
I then proceeded to ask the xcubicle employee to call his boss. The xcubicle employee went off somewhere in the back and then came back and told me he sent him an email. When I asked why he couldn't just call him, he said his boss is in another country, but that he would be in NYC later in April if I wanted to come back then.
After expressing my displeasure and accusing them of running a racket, I simply asked for my old PS3 back and left.
BOTTOM LINE: These guys are up to something. Contrary to what some other reviewers have posted, their process is NOT transparent at all and dealing with them left a very bad taste in my mouth. I cannot recommend their services. Deal with them at your own risk.
...as for myself, I'm off to see if they already took parts out of my old PS3 (they assured me they hadn't yet, but I'm a little doubtful)."
My PS3 stopped working about four years after I bought it. My first option was to send it to Sony along with $150. It would take 6-8 weeks and there was a good choice I would get a refurbished system and lose all my data. Second option was the first place that came up under a google search, XCubicle. On the phone, they said the problem was common and easily fixable. It would cost $150 (same as Sony), but it would take 2-4 weeks, and they guarantee that it will be my system with all my saved data. This is where I chose to bring my system. 5 days later I receive a call saying my PS3 is ready to be picked up. I couldn't believe it! I picked it up and the woman working there told me they upgraded my fan for free, so the system shouldn't overheat again. I have a 90 day warranty, so if anything goes wrong before that time is up, I might modify this review. As of now I can say that I would recommend this place to anyone.
"Brought my PS3 there after it had a YLOD problem. The staff is very friendly and helpfull, and my 60 gb console is working just fine!
Thanks again! For me the best repair shop in town.
PS: The store itself is so damn cool ..."