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CALL/TXT (917) 338-0645
Address: 48 Wall St. 5th Floor, NYC (Map)

xbox-one-repair-nyc (Walk In) + Arizona Phoenix (Mail In Available)

Xbox One Repair from Phoenix - Arizona

Yes! We've finally started offering Xbox One repair via mailing it from Phoenix, Arizona, but if you live in NYC Manhattan (Financial District) it's easier to just stop by our office to get your Xbox One fixed. But if you must send your device in please keep reading:

We understand that mailing in your Xbox One repair can be a hassle. So, we came up with the simplest method of getting your device to us for repair: (it's literally 2 steps!) We ask you to skip the checkout process and ignore the order form. Just send your device to us and pay later. It can't get simpler than that!

(Step 1) Package device with our address on it. (Don't include wires/games!)
(Step 2) Bring package to the Post Office and pay for shipping.
(Step 3) We receive the package and we'll email you an invoice for the repair.

If you feel like processing the order and paying first, you can do that too. Just choose your Xbox One issue and add it to the cart.

Be sure to email us your tracking number so we know when to expect your package! We will diagnose the issue and contact you to let you know the cost of the repair before doing any work.

Important: Include your name + phone number + email written on a piece of paper and include it in your package. Also, state the issue you're having with your Xbox One. No need to print anything out. We're trying to keep this as simple as possible!

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Sign up for a Bitcoin Coinbase Account here: http://www.coinbase.com/join/invited - Get a $10 bonus on signup.

User Reviews

"After a quick search on google for places in NYC that repair game consoles, I came across a link to xcubicle's website. I clicked through the link and filled out a request for a quote, describing my problem in detail. I received a timely response from Suesan describing that my PS3 may be experiencing overheating issues and that xcubicle usually charges $100 ($20 diagnostic fee upfront) to fix this type of issue. To me, $100 sounded reasonable to restore my PS3, as opposed to purchasing a new one. Not to mention, their 60-day warranty sounded appealing.
As a result, I stopped by xcubicle on a Saturday and dropped off my PS3 and was told by the person working the window (you stand outside while they speak to you through a window) that my problem could be fixed after I paid $20 and he ran the ""diagnostic. test""
Halfway through the week, I received a voicemail from an xcubicle employee saying that my PS3 could not be fixed, but that I could purchase a refurbished PS3 for $195. After doing some research online I came to the conclusion that $195 was a reasonable price, so I called xcubicle back and told them to reserve a refurbished PS3 as I planned on picking it up the upcoming Saturday.
When I showed up to pick up the refurbished PS3 I asked for my old PS3 back thinking I could sell it to someone who could use the working parts in order to make some money back. HOWEVER, I was told that the $195 price for the refurbished PS3 was contingent on xcubicle keeping my old PS3. Needless to say, this sounded pretty shady and it made me pretty angry. Upon hearing this, I asked the following questions - I've included their responses.
ME: What was wrong with my PS3 that it could not be fixed?
xcubicle employee: I don't know what was specifically wrong, but sometimes they just cannot be fixed.
ME: Do you plan on reusing parts from my PS3?
xcubicle employee: Yes, but only the lens, not all parts can be reused.
ME: If you plan on reusing my parts shouldn't I get a better price than $195 for a refurbished PS3? $195 is only at a slight discount to other refurbished PS3s online.
xcubicle employee: I can't really negotiate, I'd have to ask my boss.
I then proceeded to ask the xcubicle employee to call his boss. The xcubicle employee went off somewhere in the back and then came back and told me he sent him an email. When I asked why he couldn't just call him, he said his boss is in another country, but that he would be in NYC later in April if I wanted to come back then.
After expressing my displeasure and accusing them of running a racket, I simply asked for my old PS3 back and left.
BOTTOM LINE: These guys are up to something. Contrary to what some other reviewers have posted, their process is NOT transparent at all and dealing with them left a very bad taste in my mouth. I cannot recommend their services. Deal with them at your own risk.
...as for myself, I'm off to see if they already took parts out of my old PS3 (they assured me they hadn't yet, but I'm a little doubtful)."

Pat@xCubicle Reply:
4/18/2013 Thank you for taking the time out to write this review and we're sorry to hear that you're unhappy with our service. Please write back at your earliest convenience so that we can work something out. We love to make you a happy customer instead.
Rudolpho C.
2013/04
1/5 Stars

Thank you! I now have a functioning ps3! These were my last hope, after checking out Video Games New York and calling around to a bunch of other places. Everyone said my ps3 was done for - no one was sure whether it was a firmware or hardware issue and it kept freezing up and turning green. I know - tragic. xCubicle has the best service I have ever experienced for tech repairs or tech anything for that matter. I dropped my forsaken ps3 off on Monday, received phone calls on Thursday and Friday and picked up a brand new, refurbished one on Monday. Excellent turn around time for something that was next to trash. They didn't fix it, but they did have great pricing for replacements and the transparency was refreshing. I managed to keep the same fat ps3 model and it runs smoothly, 60 day warranty included. Thanks again, Susan!

Pat@xCubicle Reply:
Thank you for your awesome and honest review. Much appreciated =).
Morgen B.
2012/12
5/5 Stars

"When I took my PlayStation Vita out of my back pocket and saw that it was missing its analog stick, I was devastated. Since the system was out of warranty, I was prepared to go buy a new one on eBay, and tried that before getting sniped at the last minute.

My wife convinced me to look into other options, so I did a quick Google search for ""vita repair"". xCubicle was the most reputable place I found.

Their web site was informative and easy to navigate, and I quickly found and selected the ""buttons not working"" repair option. I packaged up my Vita and mailed it to them on a Monday. It was delayed in the midwest by a frost elemental or something, but it eventually found its way to them a few days late.

They received it on a Saturday, fixed it on Sunday, mailed it on Monday, and I had it back in my hands on Wednesday. Good as new.

Give them your business. I would not hesitate to do so again."

Pat@xCubicle Reply:
Hey Grant, we are grateful for your wonderful wife who convinced you to look for alternative options and we suppose fate had it that we repaired your PS Vita. Our new motto is - repairing happiness! We're happy when our customers are happy.
Grant R.
2014/04
5/5 Stars

Xbox One / 360 - Recent Comments

David Campbell - Xbox 360 Arcade does not turn on and has red ring of death.
Peter - Sorry for the double email, it's Peter again. I think the last time it boot up about a year ago it was that E71 error or E74; sorry, it was so long ago since I saw the error... I tried booting it up just now to check the error code and it wont even boot to black screen.. The disc tray is stuck as well. The xbox is flashed with C4eva's LT+ 2.0 I think. It's been soo long that I forgot just about everything as I made the switch to pc gaming.. I was tired of Xbox dying all the time and the repair costs were getting out of hand.. now it'll probably be more expensive to upgrade my pc to play games like Dead Space 3 than it would be to repair my xbox .. :P So, with all that said, is there a possible price quote? Should I just get a new system ... (but then what about the 300+ burnt games..(hypothetically, of course))
max bowman - My xbox won't play some games from disk. I can play xcom but for some reason bioshock infinite won't play. I've been having problems with reading the disk for a while. I get anything from can't authorize disk to disk is unreadable.
john - I have an xbox 360 S with the open tray issue. I opened the unit and looks like the laser died. I wanted to know if you service these units and what they usually cost? Also do you sell parts?
francis ackert - this was my backup machine microsoft fixed twice i baught new one n left this one in box i hook up yesterday it turned on fine then it downloaded aan update then as it started to load update it stopped and three red lights came on