Nexus 6 XT1100 XT1103 Repair
"After a quick search on google for places in NYC that repair game consoles, I came across a link to xcubicle's website. I clicked through the link and filled out a request for a quote, describing my problem in detail. I received a timely response from Suesan describing that my PS3 may be experiencing overheating issues and that xcubicle usually charges $100 ($20 diagnostic fee upfront) to fix this type of issue. To me, $100 sounded reasonable to restore my PS3, as opposed to purchasing a new one. Not to mention, their 60-day warranty sounded appealing.
As a result, I stopped by xcubicle on a Saturday and dropped off my PS3 and was told by the person working the window (you stand outside while they speak to you through a window) that my problem could be fixed after I paid $20 and he ran the ""diagnostic. test""
Halfway through the week, I received a voicemail from an xcubicle employee saying that my PS3 could not be fixed, but that I could purchase a refurbished PS3 for $195. After doing some research online I came to the conclusion that $195 was a reasonable price, so I called xcubicle back and told them to reserve a refurbished PS3 as I planned on picking it up the upcoming Saturday.
When I showed up to pick up the refurbished PS3 I asked for my old PS3 back thinking I could sell it to someone who could use the working parts in order to make some money back. HOWEVER, I was told that the $195 price for the refurbished PS3 was contingent on xcubicle keeping my old PS3. Needless to say, this sounded pretty shady and it made me pretty angry. Upon hearing this, I asked the following questions - I've included their responses.
ME: What was wrong with my PS3 that it could not be fixed?
xcubicle employee: I don't know what was specifically wrong, but sometimes they just cannot be fixed.
ME: Do you plan on reusing parts from my PS3?
xcubicle employee: Yes, but only the lens, not all parts can be reused.
ME: If you plan on reusing my parts shouldn't I get a better price than $195 for a refurbished PS3? $195 is only at a slight discount to other refurbished PS3s online.
xcubicle employee: I can't really negotiate, I'd have to ask my boss.
I then proceeded to ask the xcubicle employee to call his boss. The xcubicle employee went off somewhere in the back and then came back and told me he sent him an email. When I asked why he couldn't just call him, he said his boss is in another country, but that he would be in NYC later in April if I wanted to come back then.
After expressing my displeasure and accusing them of running a racket, I simply asked for my old PS3 back and left.
BOTTOM LINE: These guys are up to something. Contrary to what some other reviewers have posted, their process is NOT transparent at all and dealing with them left a very bad taste in my mouth. I cannot recommend their services. Deal with them at your own risk.
...as for myself, I'm off to see if they already took parts out of my old PS3 (they assured me they hadn't yet, but I'm a little doubtful)."
I brought my XBox 360 into XCubicle in December because my disk drive stopped opening. They charged me $80 for the repair, citing that I needed a new belt. After picking it up, it worked fine -- for a month. It started acting up again and finally stopped opening again altogether just last week. My girlfriend decided to see if she could repair it by watching a video on YouTube. She took the device apart and discovered that my "new belt" that cost $80 was really just a throw-away rubber band. XBoxes get hot. There is a reason you shouldn't use a rubber band. Dry rot. While she had the XBox open, she discovered that another part (a shield) had been replaced for some reason and that repair was shoddy as well. They replaced it with an incorrect part and masking taped it together. They even lost two screws that hold the case together from the inside. It's amazing that it ever worked at all. This was the only repair that I've ever had done on the Xbox, and I've had it since it was brand new. Do not take your equipment to these people. Watch a video or email me and my girlfriend will happily do it for half price. Not Kidding.
"Sure they will fix your consoles, but they will return your consoles in a damaged state.
The NDS Lite that I had taken to xCubicle to repair worked afterwards but the external shell was completely scratched up. I provided photographs showing that my NDS Lite was in perfect condition (I had installed a custom shell so there were no marks or scratches) and I provided photographs of what my NDS Lite looked like after they repaired it, which was scratched up all over on the front and the back. However, xCubicle refused to provide appropriate compensation and I am now contacting the Better Business Bureau in order to sort things out.
Long story short: GO ANYWHERE ELSE. This place does not accept that they made mistakes and they will continue to try and pass the blame onto you if there are any damages."