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CALL/TXT (917) 338-0645
Address: 48 Wall St. 5th Floor, NYC (Map)

Oculus Rift Repair

Click to Email

Live in New York City? You can drop it off at our shop in Manhattan.

We also have a mail in option, but we understand that mailing in a repair can be hassle. So, we have come up with 2 options to get your device fixed by mailing it in:

Option #1: Process the order by selecting the issue your having and pay for the repair first and mail it in.

Option #2: Skip the checkout process and just send your device to our address. Just make sure to email us your tracking number! We will diagnose the issue and call you to let you know how much is the repair before proceeding.

Please Note: Please include your name + phone number + email written on a piece of paper and include it in your package. No need to print anything out. We're saving trees and your time!

Customers are responsible for packaging and shipping the system to us. Click here for our mailing address or call us for help.

Worldwide Shipping is only available when paying with Bitcoin.

Sign up for a Bitcoin Coinbase Account here: http://www.coinbase.com/join/invited - Get a $10 bonus on signup.

User Reviews

I brought my XBox 360 into XCubicle in December because my disk drive stopped opening. They charged me $80 for the repair, citing that I needed a new belt. After picking it up, it worked fine -- for a month. It started acting up again and finally stopped opening again altogether just last week. My girlfriend decided to see if she could repair it by watching a video on YouTube. She took the device apart and discovered that my "new belt" that cost $80 was really just a throw-away rubber band. XBoxes get hot. There is a reason you shouldn't use a rubber band. Dry rot. While she had the XBox open, she discovered that another part (a shield) had been replaced for some reason and that repair was shoddy as well. They replaced it with an incorrect part and masking taped it together. They even lost two screws that hold the case together from the inside. It's amazing that it ever worked at all. This was the only repair that I've ever had done on the Xbox, and I've had it since it was brand new. Do not take your equipment to these people. Watch a video or email me and my girlfriend will happily do it for half price. Not Kidding.

Pat@xCubicle Reply:
Thank you for taking the time out to review our business and we're sorry that you've had an unpleasant experience with us. If your Xbox 360 drive started to act up after a month, you were well under our 90 day warranty and you could have brought it in and we would've repaired it for free. Please understand this is the reason why repair shops provide a warranty system as every repair isn't going to be 100% perfect, there will always be a small percentage of repairs that might end up coming back and thats just the nature of things. Its the same if you were to buy 100 apples, you are going to get some bad ones and we have factored this into our business model by providing a worry free warranty. We price all xbox drive repairs at $80 regardless of what issue it is. It's just a flat pricing we use to cover any problems with the dive. Some people have broken timing belts, issues reading games, broken drive spindles, corrupt drive boards and the list goes on. We can't possibly list every problem and price it to each broken item. This is why we do a flat $80 pricing for any drive related repair and we cover it fully during the warranty period. If you brought your system in and we replaced your timing belt and then a month later the drive stops reading games, we will repair that for free as its still considered a drive repair. As for the method of repair, you may see it as a rubber band, but in technical terms its called a timing belt and it is in every type of CD/DVD drive in existence. Its the same stance of saying a car has rubber bands to move it's motors and a mechanic used a rubber band to fix a car. Not all timing belts are made equal and on rare occasions they do fail and in your case it did. I'm sorry you were not satisfied with the repair, but it would have been great if you gave us a call in the first place. Yes I agree that anyone can fix their own device by watching a youtube video, but not everyone does which is why we are providing this service. I hope our response sheds some positive light on this review.
Brandon S.
2013/07
1/5 Stars

These guys are amazing! my ps3 recently died and i had alot of family photos in my system and I wanted some place reliable. i researched around and was thinking about sending it to places out of the state, but read alot of bad horror stories during shipping so decided to do it locally so at least i can talk to the guy that's going to fix my stuff. at first i brought it to my local game shop in brooklyn but they weren't able to fix it and actually recommend me to these guys afterwards. well i brought it in and the guy (vincent) was very informative about how they were going to fix it and explained me the process of reflowing my board to revive it. their prices are much more than other places, but that's due to their experience level from what i noticed and you really get what you pay for. I'm so glad they we're able to get machine up and running again. they were even nice enough to backup my pictures for me. they need a bigger store! amazing how much they get done in there tho.

Peter M.
2012/02
5/5 Stars

"awesome place here. i had the RRoD problem(later found out it was the power brick) & ALMOST took my 360 to some shady-looking place in Brooklyn. then i found this place, guy that there checks your 360 with some cords and games he has. He actually found and fixed a laser problem i didn't know i had. two days and $80(plus $20 for a brick from Amazon) later, and im back to gaming. no problems since, except for network connection(damn you Cablevision/Optimum). their place is very close to public transportation - 1 block away from East Broadway F train. very easy to find(even at night)
actually felt embarrassed giving him the thing it was so full of dust (damn thing's a lint trap for dust)

"

Patrick J.
2012/03
5/5 Stars