Microsoft Surface Pro 4 Repair
I was playing four-year-old my Xbox 360 a few weeks ago and saw some spontaneous fuzzy lines on the screen. As I desperately tried to get Master Chief to safety, the unit turned off and I got the dreaded Red Ring of Death (en.wikipedia.org/wiki/Xb…)! The Microsoft website was confusing; it either wanted $70 plus shipping, or was telling me that pre-2010 machines would not be fixed at all. The RROD is basically just caused by crappy thermal tape on the board of the unit, so I thought fixing it locally would be better. When I dropped off my device at xCubicle, they immediately confirmed the issue. I left them a $20 deposit. A few days later, they called and it was all fixed! They showed me that it was working on a monitor before I took it home. The total price was $65. The location itself is actually a corner store, and you can't go inside - it's just a super tiny window that opens up. Having hardcore gamers shyly pop their heads out of a tiny window covered in Mario stickers seems like it confirms a number of stereotypes, but these guys are awesome.
I was in Chinatown with my gf so she could grab some herbal supplies. I was also looking for a microUSB cable for a Rapsberry Pi a work colleague lent me. To my surprise, I couldn't find the right cable anywhere, and when I asked for a microUSB, people would just look at me like I had asked for a rare flexi pressing of a GISM record. In other words; they were just straight up confused cause they didn't know what I was talking about. After some walking (and dumb luck) me and the lady stumbled across xcubicle. It had a sign with the Drupal logo. I knew I came to the right place! Not only did I ask for a microUSB, but the person working inside knew what a Raspberry Pi was and asked if I needed anything else! I was completely surprised and totally psyched that I had gotten my cable. Even more so, since the person knew what I was talking about. Xcubicle rules and is great for greeks!
"After a quick search on google for places in NYC that repair game consoles, I came across a link to xcubicle's website. I clicked through the link and filled out a request for a quote, describing my problem in detail. I received a timely response from Suesan describing that my PS3 may be experiencing overheating issues and that xcubicle usually charges $100 ($20 diagnostic fee upfront) to fix this type of issue. To me, $100 sounded reasonable to restore my PS3, as opposed to purchasing a new one. Not to mention, their 60-day warranty sounded appealing.
As a result, I stopped by xcubicle on a Saturday and dropped off my PS3 and was told by the person working the window (you stand outside while they speak to you through a window) that my problem could be fixed after I paid $20 and he ran the ""diagnostic. test""
Halfway through the week, I received a voicemail from an xcubicle employee saying that my PS3 could not be fixed, but that I could purchase a refurbished PS3 for $195. After doing some research online I came to the conclusion that $195 was a reasonable price, so I called xcubicle back and told them to reserve a refurbished PS3 as I planned on picking it up the upcoming Saturday.
When I showed up to pick up the refurbished PS3 I asked for my old PS3 back thinking I could sell it to someone who could use the working parts in order to make some money back. HOWEVER, I was told that the $195 price for the refurbished PS3 was contingent on xcubicle keeping my old PS3. Needless to say, this sounded pretty shady and it made me pretty angry. Upon hearing this, I asked the following questions - I've included their responses.
ME: What was wrong with my PS3 that it could not be fixed?
xcubicle employee: I don't know what was specifically wrong, but sometimes they just cannot be fixed.
ME: Do you plan on reusing parts from my PS3?
xcubicle employee: Yes, but only the lens, not all parts can be reused.
ME: If you plan on reusing my parts shouldn't I get a better price than $195 for a refurbished PS3? $195 is only at a slight discount to other refurbished PS3s online.
xcubicle employee: I can't really negotiate, I'd have to ask my boss.
I then proceeded to ask the xcubicle employee to call his boss. The xcubicle employee went off somewhere in the back and then came back and told me he sent him an email. When I asked why he couldn't just call him, he said his boss is in another country, but that he would be in NYC later in April if I wanted to come back then.
After expressing my displeasure and accusing them of running a racket, I simply asked for my old PS3 back and left.
BOTTOM LINE: These guys are up to something. Contrary to what some other reviewers have posted, their process is NOT transparent at all and dealing with them left a very bad taste in my mouth. I cannot recommend their services. Deal with them at your own risk.
...as for myself, I'm off to see if they already took parts out of my old PS3 (they assured me they hadn't yet, but I'm a little doubtful)."